Fiberify | Fiber Optic Field Intelligence – Fiber Optic Field Intelligence

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Fiberify is a next-gen 360° field insights platform for Broadband and Telecom service providers to optimize field expenses and improve customer experience.

With Internet service becoming the lifeline for the world to connect, Fiber optic coverage is expected to grow 100x with 5G and FTTH rollouts.

By enhancing the visibility fiber networks, Fiberify helps service providers automate the workflows through digitization of assets, resources and network.

Digitization of fiber and field assets provide keen insights and proactively safeguards the health of the fiber network.

Fiberify is the first integrated platform built from the field agents perspective – which enables service providers to reduce costs and improve the customer experience.

The Fiberify modules, Fiber Assurance and Fiber Rollout, are the first-in-class applications designed for mobile and used by laymen in the field.

Fiberify is a state of the art platform which is the FIRST of its kind, built for fiber field activities.

FIBER ASSURANCE

The FIBERIFY Fiber Assurance solution, enables service providers to assure its customers’ service level agreements and empower its fiber operations teams with high visibility in the field.

FIBERIFY is a deep data intelligence platform which orchestrates a variety of data sources received from field agents and creates a meaningful data for better decision-making.

The Fiber Assurance module helps patrollers and rescue teams (Fiber Splicing teams) to quickly report and resolve the field issues with real-time digital insights.

1) AUTOMATION OF
FIELD DATA

Digitization of assets
Creation of geofence
Assignment of Patrollers
Monitoring of Patrollers
along with their Active, Idle and Inactive status
Monitoring nearby cases

Do you want to EMPOWER your field patrollers and splicers with meaningful data in the field?

2) DISCOVERING
ANOMALIES

Manual Discovery
(Patroller Routine)
Automated Discovery
(Dark fiber Monitoring)
Pro-active Passive Network Monitoring
Active Network Monitoring
Monitoring Asset health

3) VISUALIZE ISSUES (Fiber Operations Center)

This dashboard resembles fiber operation center,
which gives completed visibility on the field
Cases and Services status
Case life time
Patrollers / Rescue Team travelled distance
Geo fences and respective teams status

4) EMPOWER WITH DATA

Mobile application provides the intelligence of the affected fiber to the Fiber Splicing team (Rescue team)
Rescue teams are provided with past issues on the same asset and probable fixes
Rescue teams shall be provided with precision geo location of the affected asset
Provide asset health to enable them to take the meaningful decision
Facilitate the patroller to raise the case using the voice message

5) IMPROVING THE EXPERIENCE

Automated data with deep intelligence hall enable the patrollers to resolve the fiber issues faster
Intelligence to correlate the persona of the customer with the value provided shall enable the rescue team to prioritize and focus on high value customers
Mapping the rescue team and aligning him to the natural language spoken by the customer, enables deep connect with customers and thus better customer experience

FIBER ROLLOUT

FIBERIFY Fiber rollout solution is the key to digitize all the fiber assets on the field and enable the service providers to get the visibility on the field. This solution enables the service providers to plan the fiber rollout, split the rollout plans across the multiple vendors and monitor it up to completion and finally convert them to single line and detailed CAD drawings.

1) FIBER ROLLOUT KICK-START

Plan Fiber Route from office
Upload the reference KML file for the fiber to be rolled out
Define the start date and end for the complete project
Finalize vendors required for the rollout

2) FIBER PLANNING

Assign the new fiber routes to selected vendors
Assign the resources working for the vendor
Split the tasks like HDD, trenching, fiber pulling, fiber lightning
Define the timeline for each sub tasks

3) FIBER EXECUTION

Assigned resource of the vendor, shall monitor the tasks from the field
Resource shall Update the tasks
Resource shall monitor the inventory and request for additional inventory if required
Resource shall digitally mapping every asset along with the precision data

4) REPORTS AND DASHBOARD

Real time deployment status
Single line CAD drawings
Detailed design CAD drawings
Deployed fiber map

VERIFY THE HEALTH OF FIBER ASSETS

CUSTOMERS

For more information on use cases, white papers, and case studies connect with a Fiberify team expert.

CUSTOMERS

Our current beta trials are with a class A and class B service providers.

ACT – Class A Broadband Service Provider

PROBLEM:
ISPs and TelCos in India are very disorganized due to poor quality infrastructure and reliance on manual processes and tools.Field agents suffer from these issues and deal with poor working conditions, often resulting in their resignation. This turnover causes ISPs and TelCos to waste valuable time and resources.

CHALLENGE:
ACT Broadband tasked us with creating a system that automates large parts of the workflow for field technicians, with timely updates & escalations to supervisors. Other requirements included analytics for visualizing detailed trends like frequent problem locations, equipment and support for field personnel via more knowledge and context to be able to fix issues in less time.

SOLUTION:
ACT enabled mapping of all network assets with the detailed issue lists, empowering teams with data for both proactive and preventive maintenance, Field agents were also given contextual info and uniform best practices, allowing them to resolve issues more quickly, and offer customers a better experience.

RESULTS:
Fiberify enabled mapping of all network assets with the detailed issue lists, empowering teams with data for both proactive and preventive maintenance, Field agents were also given contextual info and uniform best practices, allowing them to resolve issues more quickly, and offer customers a better experience.

Fibronet – Class B Broadband Service Provider

PROBLEM:
Class ‘B’ Internet service provider expanding its fiber only network with passive network components and customer premises equipment’s connected all over the field. Being a small / medium service provider, they lack solution which provides them visibility on their customer, network and field resources and hence spending more efforts and cost for the day to day operations

CHALLENGE:
Being a small and medium internet service provider , they lack funds for doing R&D and develop in-house solutions. Their key challenge today is customer retention and they require a solution which reduces their day to day operations expenses and improve customer experiences to enable them remain competitive in the business.

SOLUTION:
Being a small and medium internet service provider , they lack funds for doing R&D and develop in-house solutions. Their key challenge today is customer retention and they require a solution which reduces their day to day operations expenses and improve customer experiences to enable them remain competitive in the business.

RESULTS:
Fibronet’s customers experienced increase satisfaction based on quality, knowledgeable field agents supported by Fiberify. Fiberify also minimized expenses for the servicer provider and enabled them to reduce field expenses with improvised SLA’s.

ABOUT US

With decades of combined experience in telecom maintenance, fiber maintenance, fiber rollout since 2005, our products are forged from hard experience in the field. Our market trail focus to date has been primarily for emerging markets; India, Sri Lanka, Bangladesh, Nepal, Bhutan, and others.

Our team has deep experience in fiber maintenance, fiber rollout, and fiber maintenance with top telecommunication companies like AIRTEL, VODAFONE, IDEA, AIRCEL, TATA, RELIANCE and many small and medium broadband service providers. After years of research and development, our aim is to simplify fiber operations in cost effective ways that can help identify opportunities for service providers to optimize their assets’ performance and improve their customers’ experience.

ABOUT US

Fiberify, Inc.
1815 Forest Hills Rd, Wilson, NC 27893
(858) 299-6013

FIBER ASSURANCE

FIBER ROLLOUT

CUSTOMERS

ABOUT US

CONNECT

Fiberify is a state of the art platform which is the FIRST of its kind, built for fiber field activities.

FIBER ASSURANCE

Do you want to EMPOWER your field patrollers and splicers with meaningful data in the field?

FIBER ROLLOUT

VERIFY THE HEALTH OF FIBER ASSETS

CUSTOMERS

CUSTOMERS

ABOUT US

ABOUT US

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